Shipping policy
Shipping Policy
Last Updated: July 21, 2026
At Femi Labs, we work to process, package, and ship orders as quickly and securely as possible. Please read this Shipping Policy carefully before placing an order.
By placing an order with Femi Labs, you acknowledge and agree to this Shipping Policy, our Returns & Refund Policy, Disclaimer, Terms of Service, and Research Use Only Policy.
Research Use Only Shipping Notice
All products sold by Femi Labs are intended strictly for laboratory research use only.
Products are not intended for human consumption, animal consumption, medical use, therapeutic use, diagnostic use, treatment purposes, veterinary use, cosmetic use, food use, household use, or any other unauthorized purpose.
Customers are responsible for ensuring that the purchase, possession, shipping, handling, storage, and use of any product ordered from Femi Labs complies with all applicable laws and regulations.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is successfully completed and the order passes any required review.
Business days are Monday through Friday, excluding weekends and federal holidays.
Orders placed after our daily processing cutoff, on weekends, or on holidays may begin processing the next business day.
Processing time is separate from carrier transit time.
Order Review
All orders are subject to review before shipment.
Femi Labs may hold, cancel, or refund an order at our discretion if the order appears incomplete, suspicious, high-risk, inconsistent with Research Use Only requirements, or if customer information cannot be verified.
Orders may also be delayed if additional verification is required.
Shipping Cutoff
Orders placed before 3:00 PM ET on a business day may ship the same day when inventory is available and the order passes review.
Same-day shipping is not guaranteed.
Orders placed after 3:00 PM ET may ship the following business day.
Shipping Carriers
Femi Labs may ship using USPS, UPS, FedEx, or another available carrier depending on order destination, service availability, and selected shipping method.
The carrier used for your order may vary.
Once an order is handed to the carrier, transit time, scans, routing, and delivery are controlled by the carrier.
Shipping Options and Estimated Transit Times
Available shipping options may be shown at checkout.
Estimated transit times may include:
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Standard Shipping: 5–7 business days
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2-Day Shipping: Approximately 2 business days
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Overnight Shipping: Next business day when available
Shipping times are estimates only and are not guaranteed unless specifically stated in writing by Femi Labs.
Carrier delays do not qualify for a refund once the order has shipped, except where otherwise required by applicable law.
Shipping Rates
Shipping rates are calculated at checkout based on order value, shipping destination, carrier availability, selected shipping method, and any active promotions.
Free shipping promotions, if offered, will apply only when the order meets the stated requirements.
Femi Labs reserves the right to modify shipping rates, free shipping thresholds, and shipping methods at any time.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Tracking updates may take time to appear after the package is scanned by the carrier.
Femi Labs is not responsible for carrier tracking delays, missed scans, or delayed tracking updates after the package has been handed to the carrier.
Delivery Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Femi Labs is not responsible for lost, delayed, returned, refused, abandoned, or misdelivered packages caused by:
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Incorrect shipping address
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Incomplete shipping address
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Missing apartment, suite, or unit number
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Customer typo or address entry error
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Failure to accept delivery
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Failure to retrieve the package
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Carrier access issues
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Package theft after delivery
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Delivery to the address provided at checkout
Please carefully review your shipping address before submitting your order.
Wrong Address Policy
If a customer enters the wrong shipping address and the order has already been processed or shipped, Femi Labs is not responsible for replacement, reshipment, refund, or loss.
If an address error is noticed before shipment, contact us immediately at supportfemilabs@gmail.com.
We will make reasonable efforts to update the address before shipment, but address changes are not guaranteed.
Once an order has shipped, we cannot guarantee that the address can be changed or intercepted.
Delivered Packages
A package marked “Delivered” by the carrier is considered delivered to the shipping address provided at checkout.
Femi Labs is not responsible for lost, stolen, misplaced, or missing packages after the carrier marks the package as delivered.
If your package shows delivered but you cannot locate it, we recommend checking:
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Mailbox
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Front door
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Porch
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Leasing office
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Package locker
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Neighbors
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Household members
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Local carrier office
You may also contact the carrier directly to open a delivery investigation.
Lost or Stolen Packages
Femi Labs is not responsible for packages that are lost, stolen, or missing after being marked delivered by the carrier.
Lost or stolen package claims may be reviewed at our discretion, but submitting a claim does not guarantee replacement or refund.
Customers are responsible for providing a secure delivery location.
Returned, Refused, or Undeliverable Packages
If a package is returned to sender, refused, abandoned, or marked undeliverable because of customer error, incorrect address, failed delivery attempt, refusal to accept delivery, or failure to retrieve the package, Femi Labs is not responsible for refund, replacement, or reshipment.
Any reshipment, if approved, may require additional shipping fees.
Returned packages that are not eligible for reshipment may be discarded due to the nature of Research Use Only products.
Damaged Packages
If your order arrives damaged in transit, contact Femi Labs within 48 hours of delivery.
Damage claims must include:
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Order number
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Clear photos of the damaged product
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Clear photos of the outer packaging
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Clear photos of the shipping label
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Clear photos of any visible leakage, cracks, broken glass, or damage
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A written description of the issue
Damage claims submitted without clear photo evidence may be denied.
If approved, Femi Labs may offer a one-time replacement or another resolution at our discretion.
Wrong Product Sent
If you receive the wrong product, contact Femi Labs within 48 hours of delivery.
Wrong product claims must include:
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Order number
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Clear photos of the product received
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Clear photos of the product label
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Clear photos of the packaging
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A written description of what was incorrect
If approved, Femi Labs may provide a replacement or another resolution at our discretion.
Carrier Delays
Femi Labs is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customer error, service interruptions, security checks, natural disasters, or other circumstances outside our control.
Carrier delays do not qualify for a refund once the order has shipped, except where otherwise required by applicable law.
If an order has not shipped within the stated processing window or promised shipping timeframe, Femi Labs may review the order status and provide available options in accordance with applicable law.
Pre-Shipment Cancellations
If you need to cancel an order before it ships, contact us as soon as possible at supportfemilabs@gmail.com.
Cancellation requests are not guaranteed.
If an order has already been processed, packed, labeled, or shipped, cancellation may not be possible.
If an order cannot be shipped within the stated or promised timeframe, Femi Labs may provide available options in accordance with applicable law.
Shipment Delays Before Fulfillment
If Femi Labs cannot ship an order within the stated or promised timeframe, we may contact the customer with an updated estimated shipping date and available options.
Where required by law, customers may be given the option to consent to the delay or cancel the order for a refund before shipment.
Package Protection
Femi Labs may offer shipping protection, damage protection, or package protection options at checkout.
Package protection does not override this Shipping Policy, Returns & Refund Policy, or Research Use Only restrictions.
Protection coverage, if available, may be limited to eligible transit damage, documented carrier issues, or other qualifying shipment problems.
Damage protection does not cover customer-submitted wrong addresses, package theft after delivery, refusal to accept delivery, failure to retrieve a package, change of mind, dissatisfaction, or lack of research before purchase.
International Shipping
Femi Labs currently ships only to eligible locations shown at checkout.
International shipping may not be available.
Customers are responsible for ensuring that any product ordered can be lawfully purchased, imported, possessed, and used for research purposes in their location.
Femi Labs reserves the right to cancel or restrict orders based on destination, shipping risk, legal concerns, or carrier limitations.
Order Splitting
Femi Labs may split orders into multiple shipments depending on inventory, carrier requirements, product availability, or fulfillment needs.
If an order ships in multiple packages, tracking information may be provided separately.
Policy Agreement
By placing an order with Femi Labs, you agree to this Shipping Policy.
You acknowledge that:
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Shipping times are estimates unless specifically guaranteed in writing
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Carrier delays are outside of Femi Labs’ control
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You are responsible for entering the correct shipping address
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Femi Labs is not responsible for lost, stolen, refused, abandoned, or misdelivered packages caused by customer error
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Damage or wrong-product claims require clear proof within 48 hours of delivery
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Products are sold strictly for Research Use Only
Contact Us
For shipping questions, address issues, or delivery concerns, contact:
Please include your order number and a clear description of your issue.
