Returns & Refunds
Every order is protected against damage in transit.
Damaged In Transit
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the package and product. We will review and help resolve the issue.
Wrong Item Received
If you receive the wrong item, email our support team with your order number and photos of the item received.
Research-Use Product Policy
Due to the nature of research-use-only products, opened, used, reconstituted, or tampered items cannot be returned.
Order Review
All refund or replacement requests are reviewed by our support team. Approval depends on order status, product condition, and documentation provided.
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we will send a one-time replacement after review. All damage claims must include photo evidence of the damaged product and packaging. One replacement per customer per order.
How Returns Work
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Contact Us
Email supportfemilabs@gmail.com with your order number and photos of the damage. We will respond as soon as possible.
Get Your Replacement
Once we verify the damage, we will ship a one-time replacement at no cost to you. All claims are subject to review.
Due to the nature of research-use-only products, opened, used, reconstituted, or tampered items cannot be returned.
Research Use Only. Not for human consumption, medical use, diagnostic use, treatment purposes, veterinary use, or cosmetic use.
Eligible for Return
- Products damaged during shipping with clear photo evidence
- Defective products that do not meet documented purity standards
- Incorrect items received
Not Eligible for Return
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
- Opened, used, tampered, or altered items
Received a Damaged or Defective Product?
Take Photos
Document the damage or issue with clear photos of the product and packaging.
Email Us
Send photos and your order number to supportfemilabs@gmail.com.
Get Replacement
Once reviewed and approved, we will ship a one-time replacement at no cost.
Claims must be submitted within 48 hours of delivery and include clear photo evidence.
Research Use Only. Not for human consumption, medical use, diagnostic use, treatment purposes, veterinary use, or cosmetic use.
Replacement Timeline
Important Disclaimer
All products are sold strictly for laboratory research purposes only. Femi Labs is not responsible for misuse, improper storage, reconstitution, handling errors, or any use outside of the stated research-use-only purpose.
Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds or replacements for change of mind, Lack of research done before purchasing, dissatisfaction, improper handling, improper storage, opened products, reconstituted products, or any reason other than documented transit damage or verified order error.
Excessive or suspicious claims may result in account review, order cancellation, or denial of future replacement requests.
By placing an order, you acknowledge and agree to this policy.
