Contact information
Contact Us
Need help with an order, shipping issue, damage claim, wrong product claim, or general question?
You can contact Femi Labs support at:
Please include your order number when contacting us about an existing order.
Support Hours
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: Closed
Order Support
For order-related questions, please include:
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Your full name
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Your order number
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The email used at checkout
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A clear description of the issue
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Photos, if your claim involves damage or the wrong product received
Damage or Wrong Product Claims
If your product arrived damaged or you received the wrong product, please contact us within 48 hours of delivery.
Claims must include clear photos of the product, label, packaging, and shipping label.
Femi Labs may deny claims that are submitted late, missing proof, unclear, altered, inconsistent, or involve products that appear opened, used, reconstituted, altered, or tampered with.
Research Use Only Notice
All products sold by Femi Labs are intended strictly for laboratory research use only.
Products are not intended for human consumption, animal consumption, medical use, therapeutic use, diagnostic use, treatment purposes, veterinary use, cosmetic use, food use, household use, or any other unauthorized purpose.
Femi Labs does not provide medical advice, dosing guidance, treatment guidance, diagnostic guidance, or recommendations for human or animal use.