Refund policy

Returns & Refund Policy

Last Updated: July 21, 2026

At Femi Labs, we take product quality, packaging, documentation, and customer support seriously. Because our products are sold strictly for laboratory research use only, our return and refund policy is limited.

Please read this policy carefully before placing an order. By placing an order with Femi Labs, you acknowledge and agree to this Returns & Refund Policy.

Research Use Only Product Policy

All products sold by Femi Labs are intended strictly for laboratory research use only.

Products are not intended for human consumption, animal consumption, medical use, therapeutic use, diagnostic use, treatment purposes, veterinary use, cosmetic use, food use, household use, or any other unauthorized purpose.

Due to the nature of research-use-only products, opened, used, reconstituted, tampered, altered, improperly stored, or improperly handled products cannot be returned, exchanged, or refunded.

Final Sale Policy

All sales are final once an order has been processed, except in the limited situations described in this policy.

Femi Labs does not accept returns, exchanges, or refunds for:

  • Customer dissatisfaction

  • Change of mind

  • Lack of research before purchasing

  • Ordering by mistake

  • Selecting the wrong product

  • Failure to read the product description

  • Failure to read our policies before ordering

  • Opened products

  • Used products

  • Reconstituted products

  • Tampered or altered products

  • Improper storage after delivery

  • Improper handling after delivery

  • Customer-submitted wrong shipping address

  • Refusal or failure to accept delivery

  • Carrier delays outside of our control

  • Any use or attempted use outside the stated research-use-only purpose

By placing an order, you acknowledge that you reviewed the product information, disclaimers, and store policies before purchasing.

Eligible Claims

Refunds, replacements, or other resolutions are only considered in the following limited situations:

  1. The product arrived damaged in transit.

  2. The wrong product was sent.

  3. A documented fulfillment error occurred.

All claims are subject to review and approval by Femi Labs. Submitting a claim does not guarantee approval.

Damaged Product Claims

If your order arrives damaged, you must contact us within 48 hours of delivery.

To submit a damage claim, you must provide:

  • Your order number

  • Clear photos of the damaged product

  • Clear photos of the outer packaging

  • Clear photos of the shipping label

  • Clear photos of any visible leakage, cracks, broken glass, or damage

  • A written description of the issue

If the claim is approved, Femi Labs may provide a one-time replacement at no cost or another resolution at our discretion.

Damage claims submitted without clear photo evidence may be denied.

Wrong Product Claims

If you receive the wrong product, you must contact us within 48 hours of delivery.

To submit a wrong product claim, you must provide:

  • Your order number

  • Clear photos of the product received

  • Clear photos of the product label

  • Clear photos of the packaging

  • A written description of what was incorrect

If the claim is approved, Femi Labs may provide a replacement or another resolution at our discretion.

Wrong Address Policy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Femi Labs is not responsible for lost, delayed, returned, refused, or misdelivered packages caused by an incorrect or incomplete address submitted by the customer.

If a customer enters the wrong address and the order has already been processed or shipped, Femi Labs is not responsible for replacement, reshipment, refund, or loss.

Please carefully review your shipping address before placing your order.

Shipping Delays

Shipping times are estimates and are not guaranteed.

Femi Labs is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customer error, or other circumstances outside of our control.

Carrier delays do not qualify for a refund once the order has been shipped.

If an order has not shipped within the stated processing window, Femi Labs may review the order status and provide available options in accordance with applicable law.

Returned, Refused, or Undeliverable Packages

If a package is returned to sender, refused, abandoned, or marked undeliverable because of customer error, incorrect address, failed delivery attempt, refusal to accept delivery, or failure to retrieve the package, Femi Labs is not responsible for refund, replacement, or reshipment.

Any reshipment, if approved, may require additional shipping fees.

Return Restrictions

Due to the nature of research-use-only products, Femi Labs does not accept physical returns of opened, used, reconstituted, tampered, altered, improperly stored, or improperly handled items.

Returned packages sent without prior written approval may be refused, discarded, or excluded from refund or replacement eligibility.

Claim Review

All refund, replacement, damage, wrong-item, or fulfillment claims are reviewed by Femi Labs.

We reserve the right to deny any claim if:

  • The claim is submitted after 48 hours of delivery

  • Clear proof is not provided

  • Photos are unclear, incomplete, altered, or inconsistent

  • The product appears opened, used, altered, reconstituted, or tampered with

  • The issue was caused by improper storage or handling

  • The order was shipped to an incorrect address submitted by the customer

  • The package was refused, abandoned, returned, or not retrieved

  • The claim appears suspicious, excessive, abusive, or inconsistent

  • The issue falls outside the eligible claim categories listed in this policy

One replacement may be offered per customer per order when approved.

Chargebacks and Payment Disputes

If you have an issue with your order, please contact Femi Labs first so we can review and attempt to resolve the issue.

Submitting a false or misleading payment dispute may result in account restriction, order cancellation, denial of future orders, and submission of available order records, tracking information, policy acknowledgments, photos, communications, and checkout details to the payment provider.

This policy does not limit any rights that cannot be waived under applicable law.

Policy Agreement

By placing an order with Femi Labs, you agree to this Returns & Refund Policy.

You acknowledge that Femi Labs does not accept returns, exchanges, or refunds for dissatisfaction, lack of research, change of mind, ordering by mistake, wrong product selection, customer-submitted address errors, opened products, used products, reconstituted products, improper storage, improper handling, or use outside the stated research-use-only purpose.

You also acknowledge that claims are only considered for verified transit damage, verified wrong product sent, or documented fulfillment error, and that clear proof must be provided within 48 hours of delivery.

Contact Us

For return, refund, replacement, or damage claim questions, contact:

supportfemilabs@gmail.com

Please include your order number and any required photos when contacting support.