Legal notice

Purchase Agreement, Refund Limits, and Payment Disputes

By placing an order with Femi Labs, you acknowledge and agree that all products are sold strictly for laboratory research use only and that all sales are final once the order has been processed, except in the limited situations described in this policy.

Femi Labs does not accept returns, exchanges, refunds, replacements, or chargeback claims for:

  • Customer dissatisfaction

  • Change of mind

  • Lack of research before purchasing

  • Ordering by mistake

  • Selecting the wrong product

  • Failure to read product descriptions

  • Failure to read store policies

  • Failure to understand the Research Use Only nature of the products

  • Customer-submitted wrong shipping address

  • Incomplete shipping address

  • Failure to retrieve or accept delivery

  • Package marked delivered by the carrier

  • Carrier delays after shipment

  • Opened products

  • Used products

  • Reconstituted products

  • Tampered products

  • Altered products

  • Improper storage after delivery

  • Improper handling after delivery

  • Any use or attempted use outside the stated Research Use Only purpose

Refunds, replacements, or other resolutions are only considered for the following limited issues:

  1. Verified product damage during transit

  2. Verified wrong product sent by Femi Labs

  3. Documented fulfillment error by Femi Labs

Submitting a claim does not guarantee approval. All claims are subject to review, verification, and approval by Femi Labs.

Damaged Product Claims

If a product arrives damaged, the customer must contact Femi Labs within 48 hours of delivery.

To qualify for review, the customer must provide:

  • Order number

  • Clear photos of the damaged product

  • Clear photos of the product label

  • Clear photos of the outer shipping package

  • Clear photos of the shipping label

  • Clear photos showing any visible leakage, cracks, broken glass, or transit damage

  • A written explanation of the issue

The customer must preserve the product, vial, packaging, label, and shipping materials in the same condition received until the claim is reviewed.

Femi Labs may deny a damage claim if:

  • The claim is submitted after 48 hours of delivery

  • Required photos are missing

  • Photos are unclear, incomplete, edited, or inconsistent

  • The product appears opened, used, reconstituted, altered, or tampered with

  • The packaging was discarded before review

  • The damage cannot be verified

  • The issue appears caused by improper handling or storage after delivery

  • The claim appears suspicious, excessive, abusive, or inconsistent

If a damaged product claim is approved, Femi Labs may issue a one-time replacement, refund, store credit, or another resolution at our discretion.

If Femi Labs requests the product to be returned for inspection, any refund or replacement may be withheld until the product is received and inspected. Refunds or replacements may be denied if inspection shows the product was opened, used, reconstituted, altered, tampered with, improperly stored, or damaged after delivery.

Wrong Product Claims

If the wrong product is received, the customer must contact Femi Labs within 48 hours of delivery.

To qualify for review, the customer must provide:

  • Order number

  • Clear photos of the product received

  • Clear photos of the product label

  • Clear photos of the packaging

  • Clear photos of the shipping label

  • A written explanation of what was incorrect

The product must remain unopened, unused, unreconstituted, unaltered, and untampered with.

If a wrong product claim is approved, Femi Labs may issue a replacement, refund, store credit, or another resolution at our discretion.

If Femi Labs requests the product to be returned for inspection, any refund or replacement may be withheld until the product is received and inspected. Refunds or replacements may be denied if inspection shows the product was opened, used, reconstituted, altered, tampered with, or otherwise changed after delivery.

Customer Responsibility Before Purchase

Before placing an order, the customer is responsible for reviewing:

  • Product name

  • Product description

  • Quantity

  • Research Use Only disclaimer

  • Shipping address

  • Billing information

  • Shipping policy

  • Returns and Refund Policy

  • Terms of Service

  • Disclaimer

By completing checkout, the customer confirms that the order information is correct and that they understand Femi Labs does not provide refunds or replacements for customer error, dissatisfaction, lack of research, wrong address submission, or failure to read policies before ordering.

Shipping Address Agreement

Customers are responsible for entering a complete and accurate shipping address at checkout.

Femi Labs is not responsible for refund, replacement, reshipment, or loss if the customer submits an incorrect, incomplete, or undeliverable address.

If an order has already been processed, packed, labeled, or shipped, address changes are not guaranteed.

Delivered Package Agreement

A package marked “Delivered” by the shipping carrier is considered delivered to the address provided at checkout.

Femi Labs is not responsible for lost, stolen, misplaced, or missing packages after carrier delivery confirmation, except where otherwise required by applicable law.

Customers are responsible for providing a secure delivery location.

Payment Disputes and Chargebacks

Customers agree to contact Femi Labs first regarding any order issue before initiating a payment dispute or chargeback.

If a customer files a chargeback or payment dispute for a reason excluded by this policy, Femi Labs reserves the right to submit evidence to the payment processor, card network, issuing bank, Shopify, or other relevant provider.

Evidence may include:

  • Order confirmation

  • Customer checkout information

  • Customer account details

  • Policy acknowledgments

  • Refund policy agreement

  • Research Use Only acknowledgment

  • Shipping address confirmation

  • Product page screenshots

  • Store policy screenshots

  • Email communications

  • Tracking number

  • Delivery confirmation

  • Carrier records

  • Fulfillment records

  • Photos submitted by the customer

  • Claim review notes

  • Any other records showing the order was fulfilled according to store policy

Submitting a false, misleading, abusive, or bad-faith dispute may result in account restriction, cancellation of pending orders, denial of future orders, and submission of all available evidence to the payment provider.

This policy does not limit any rights that cannot be waived under applicable law.

Final Acknowledgment

By placing an order with Femi Labs, the customer acknowledges and agrees that:

  • Femi Labs products are Research Use Only

  • All sales are final once processed except for approved eligible claims

  • Refunds and replacements are not provided for dissatisfaction, lack of research, customer error, wrong address submission, carrier delays, delivered-package claims, opened products, used products, reconstituted products, altered products, or tampered products

  • Claims are only considered for verified transit damage, verified wrong product sent, or documented fulfillment error

  • Clear proof must be submitted within 48 hours of delivery

  • Products and packaging must be preserved for review

  • Refunds or replacements may be withheld until inspection confirms the product has not been opened, used, reconstituted, altered, or tampered with