Last updated: August 28, 2026.

All sales final except verified missing or damaged items

Except where applicable law requires otherwise, Femi Labs does not accept refunds, returns, exchanges, or store credit for change of mind, buyer’s remorse, accidental purchases, ordering the wrong product, no longer wanting or needing the product, finding a lower price elsewhere, or another reason that does not involve a verified item missing from the shipment or a product that arrived damaged.

What may qualify for review

Refund or replacement review is limited to: (1) an item that is verified as missing from the package shipped to you, or (2) a product that is verified as damaged when it arrives. Requests are reviewed individually and are not automatically approved.

Damaged products

Contact support promptly after delivery with your order number and clear photos of the outer packaging, shipping label, and damaged item. Keep the product and packaging until support finishes the review. Do not discard or return the item unless instructed.

Missing items

If an item is missing from the package you received, contact support promptly with your order number, a description of the missing item, and any requested photos of the package and shipping label. Femi Labs may compare the request with fulfillment and carrier records before determining the available remedy.

Reasons that are not eligible

Examples of non-eligible reasons include change of mind, buyer’s remorse, accidental purchase, ordering the wrong product or quantity, no longer wanting or needing the order, finding a lower price elsewhere, dissatisfaction unrelated to shipment damage, refusal of delivery, or an address error supplied by the customer. This list is illustrative and does not limit any non-waivable rights provided by applicable law.

Shipping and other charges

Original shipping charges, expedited shipping fees, and other delivery-related charges are not refundable unless the approved remedy or applicable law requires otherwise.

Approved remedies

If a claim is approved, Femi Labs may provide a replacement, refund, or other appropriate remedy based on the verified issue and applicable law. Any approved refund is normally issued to the original payment method where technically available. Processing time after approval may depend on the payment provider.

No unauthorized returns

Do not mail products back without written instructions from Femi Labs. Unauthorized returns may not be accepted or eligible for a remedy.

Non-waivable rights

Nothing in this policy limits or excludes rights that cannot lawfully be waived, including any mandatory rights that apply to a particular transaction or jurisdiction.

Contact

Send missing-item or damage requests to support@femilabs.shop with your order number and supporting information.